Wim Bollen is a senior project & process improvement coach with 10 years of experience in software environments (development, analysis, project management). In his current role he coaches project organisations in adopting agile practices. He has graduated in Information Technology. He is Certified ScrumMaster, Certified Scrum Product Owner, ITIL certified, PRINCE2 trained and an SEI trained CMMI specialist. Since 2003, he is involved in Process Improvement Teams (member, manager).